Customer Testimonials

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Cars Sep 18, 2020

We purchased a NEW CRV Sonic Gray TODAY!!! Gates Honda and staff was AWESOME. Patrick Ellis was our Salesman and he was the GREATEST. He not only got us a terrific deal on our new ride but helped us customize all the bells and whistle to our needs. He was not your typical salesman he treated us like family and I feel we have a friend for life now.. Thanks Patrick

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Cars Jul 26, 2020

I was greeted by Kam Johnston. He was very knowledgeable about the car of my interest. Very professional and great at his job. Explained all details of the transaction. Helped to make my car buying experience very pleasant.

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Cars May 9, 2020

I recently went to this Honda dealership and was greeted by Kimberly Wesley. She was very kind, knowledgeable and supportive through the whole process! I know I took a long time to decide because buying a car is a big decision, but they were very attentive, patient and helped me anyway possible that they could! Thank you to Kimberly, Alan, and Brian for helping me find a car that I love and explaining every detail to me in a timely manner and being so kind and supportive! I would recommend this dealership and definitely have Kimberly help you out on ...

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Cars Apr 16, 2020

This was hands down the best, smoothest, most friendly interaction I have ever had with a car dealership. I came in at the end of the month so they were pretty busy with things but they were still some of the most accommodating people. Regina was my Sales Advisor, Alan was the Sales Manager that I dealt with, and Brian was the Finance Manager that I dealt with. All three of them were extremely friendly throughout the time I was with them, and didn't once make me feel pressured through the process. Working with them through the process made ...

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Cars Oct 27, 2019

Monica Reed was excellent to deal with. Very professional and trustworthy. I would highly recommend anyone to go see her for you will not be disappointed.

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Cars Aug 27, 2019

Although we did not purchase from Gates Honda, we have nothing but great things to say about them. They went out of their way to make sure we were comfortable and answered every question we had. Kimberly is very easy to work with. I highly recommend her to anyone looking to purchase a Honda.

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Cars Mar 31, 2019

The entire team at Gates Honda was exceptionally helpful and made me feel that they had my best interest in mind especially Patrick Ellis. If you are looking for an effortless and sincere experience then stop by Gates Honda for your next vehicle.

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Cars Mar 14, 2019

My salesperson, Matt, was exceptional from beginning to end. He was prompt in his electronic responses. Matt proved highly personable in the showroom. His demeanor is professional and highly interactive thus his communication skills are top of the line. Matt understood exactly the type of Honda I was seeking. He delivered!

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Cars Dec 20, 2018

Mathew slusher was great to work with. Very professinal and easy to deal with. He contacted me on a friday with a price and held up to his deal thru the end. Even self delivered the contract to my home

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Cars Dec 1, 2018

Outstanding buying experience. I was interested in an minivan or a SUV, and wanted to shop several brands. Going to Gates dealerships in Richmond, KY is the ideal way to shop for a car with a Honda, Toyota, Hyundai and Nissan dealership all within a stone's throw. Monica Reed Feigel from Gates Honda was able to take me to the Toyota dealership as well as the Honda dealership and patiently worked with me over several visits until I made my decision. I settled on the 2019 Odyssey, which is an outstanding vehicle that is competitively priced, but far ...

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Cars Oct 24, 2018

I won't lie, I had a bit of a rough start with Gates Honda, as there was a typo on the website that through things into a bit of a disarray and the sales manager was a bit rude about it, but after concluding my initial call to express interest in purchasing a vehicle, he called back and apologized, and the GM himself made it right. We came in to purchase the vehicle, and the GM, Lance, was very personable and friendly. They made us a great deal. We worked with Kimberly primarily. They took the car ...

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Cars Sep 6, 2018

Ive had the pleasure of working with Kimberly Wesley the last couple of days. She is knowledgable, friendly, very aware of the Honda brand and has vast knowledge of their cars and their individual features. She is definitely not over bearing and will just work at your pace, your budget, your timeline, whatever you need. Highly recommend her services!!!

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Cars Aug 17, 2018

Has a really great team and willing to work with anyone these guys make you feel welcomed and they are so professional get there now

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Cars Aug 1, 2018

I found my perfect car here- she was playing peek-a-boo on cargurus.com hiding at the Gates Honda in Richmond! The price was the best I had seen, after 4 long weeks of diligent searching with specifics and filters, for the year and mileage of vehicle. It was luck I happened to run across the posting shortly after GH posted it through carguru, but it was fate that brought me and my silver beauty together! Gates Honda had the cleanest/best detailed inventory I had the opportunity to look at (they made the Toyota dealers look lazy lol). David Johnson assisted ...

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Cars Jul 4, 2018

I have purchased lots of cars and the experience with Kimberly, Alan and all the folks at Gates was exceptional. We were treated with respect and politly. I purchased a new Ridgeline on Memorial day weekend and didn’t even have to wear my uniform to get a great deal!! Good thing too. Last time i wore it was 40 yrs ago

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Cars Apr 22, 2018

I was very happy with the easy, smooth car buying process! It was a stress free process and you don’t necessarily get that from many car dealerships. I would recommend this car dealership 100%.

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