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Customer Lobby
34 Reviews
5 out of 5 stars
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Karen S. 07 Nov 2016
I was a bit apprehensive about getting another car as I had not had a car payment in many years, but it was time. I will have to say the people at Gates Honda were extremely helpful, kind, and respectful, especially the BDC manager, Brian McMahan. He spent over four hours of his working day helping ...me, making me feel at ease, and giving me lots of information. He answered every question I had no matter how small. Brian was very knowledgeable and patient. The entire Gates Honda team went the extra mile to help me get the best deal I could, I appreciate all their excellent work. Overall, I had a wonderful experience and I feel like I got a good deal driving away in a car I hope to enjoy for many years. I would recommend Gates Honda to any of my family and friends. Show more
5 rate
DealerRater
Magger77 11 Oct 2016
I recently purchased a 2017 Ridgeline from Gates. My local dealers in WV couldn't get the exact vehicle I wanted so I searched using CarGurus. Within an hour after I emailed four out of state dealers, Brian McMahan from Gates emailed me back(at 11:30 pm). He was the only dealer rep who I thought g...ave the best effort in locating the Ridgeline I wanted. It was difficult since it is a brand new product and Honda is controlling the initial supply. However, Brian did get the vehicle I wanted and the purchase and pickup of the vehicle was seamless. I traveled almost three hours to the dealership, so the effortlessness of the transaction made the trip that much easier. Show more
5 rate
DealerRater
Neal Y. 08 Oct 2016
We recently decided to purchase a new vehicle, and being new to the area we did not know any of the local dealers. We decided to visit Gates Honda to start the research process. It was obvious from the onset Gates was the place to work with to find what we needed. Zach Bowman, our sales advisor, ...was straight forward and simplified the process. We found the vehicle we wanted, in stock, and Stewart and David took care of everything while we grabbed lunch. This process could not have been easier or more painless. I will definitely go back to Gates when I'm ready to buy again. Historically, I've hated buying vehicles. Gates Honda has changed my opinion of the experience. Show more
5 rate
DealerRater
Jessica Lowery 16 Sep 2016
I visited Gates Honda on September 15th 2016 expecting to get a used vehicle but instead the wonderful employees helps me to be able to get a brand new 2016 Honda Odyssey at an affordable price for me and my family. Only the Lord knows how important it was to leave that place with our own vehicle th...at day and they helped make it possible. I am so beyond blessed and I am in love with my new van. They were extremely nice and treated us very well. Show more
5 rate
DealerRater
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