Frequently Asked Questions
Have a question about shopping, financing, or servicing a Honda? Find quick answers below from the team at Gates Honda in Richmond, KY. If you don't see your question, contact us and we'll help.
About Gates Honda
Where is Gates Honda located?
We're at 1180 Dr. Robert R Martin Bypass in Richmond, KY 40475, serving Richmond, Lexington, and the surrounding area. Get hours and directions.
What are your sales hours?
Our sales department is open Monday through Saturday from 9:00 AM to 7:00 PM and closed on Sunday. Call our sales team at 859-251-6455.
Is Gates Honda a family-owned dealership?
Yes. Gates Honda is a 4th-generation family-owned dealership and part of the Gates Auto Family, a family business since 1915.
Is Gates Honda part of the Honda Green Dealer Program?
Yes. Gates Honda is a proud participant in the Honda Green Dealer Program. We're working to reduce our energy usage, manage water better, and make our operations and facilities more sustainable.
Does Gates Honda have Spanish-speaking staff?
Yes. Hablamos español. Let us know when you contact us or visit.
Has Gates Honda won any awards?
Yes. Gates Honda is a Honda President's Award winner. Steve Gates, owner of the Gates Auto Family, was also Kentucky's nominee for the 2021 TIME Dealer of the Year award, one of only 41 dealers nominated nationwide.
Is Gates Honda involved in the community?
Yes. The Gates Auto Family hosts the Secret Families Christmas Charity in Madison County, which provides Christmas trees, presents, and dinner for local families in need. Families are sponsored through local school systems, and anyone can help by donating or volunteering. Learn more on the Secret Families of Madison County page.
Is Gates Honda hiring?
Check our careers page for current openings, or see our technician hiring page if you're an auto technician. You can also apply in person anytime for sales or service positions.
Shopping New & Used
What vehicles can I shop at Gates Honda?
You can shop new Hondas, used vehicles from a range of makes and models, and Honda Certified Pre-Owned vehicles. The chart below shows where to start for each.
| New Honda | Used Vehicles | Honda Certified Pre-Owned | |
|---|---|---|---|
| What's available | The Honda lineup, including Civic, Accord, CR-V, HR-V, Passport, Pilot, Odyssey, and Ridgeline, plus hybrid versions of Civic, Accord, and CR-V | A range of makes and models, including under-$15K, CARFAX 1-Owner, and 35+ MPG selections | Honda Certified Pre-Owned vehicles backed by a factory warranty |
| Shop online | New inventory | Used inventory | Certified Pre-Owned inventory |
| Extra ways to shop | Custom order Model showroom Buy from home | Under $15K CARFAX 1-Owner Over 35 MPG | Honda CPO program |
| Test drive | Schedule a test drive | Schedule a test drive | Schedule a test drive |
Do you sell Honda Certified Pre-Owned vehicles?
Yes. Our certified pre-owned Honda vehicles have been thoroughly inspected for quality and come with a factory warranty. Browse our Certified Pre-Owned inventory or read about the Honda CPO program.
Can I custom order a new Honda?
Yes. Start on our custom order page, or call our sales team at 859-251-6455 with questions.
Can I buy a Honda from home?
Yes. Our Buy From Home page explains how to shop with us without visiting the dealership first.
Do you have used cars under $15,000?
Yes. Our under $15K section shows used vehicles in that price range. You can also shop CARFAX 1-Owner vehicles and vehicles with over 35 MPG.
Will Gates Honda buy my car?
Yes. We buy used vehicles and take trade-ins on any make or model. Use our Value Your Trade tool to see how much your car is worth.
Can I schedule a test drive online?
Yes. You can request a test drive with our online test drive form, or call our sales team at 859-251-6455.
Financing & Trade-Ins
What financing, trade-in, and savings tools does Gates Honda offer?
We offer an online financing application, budgeting and trade-in tools, service and parts financing, and Honda programs for military customers and recent grads. The chart below links to each one.
| Tool or Program | What it helps with | Start online |
|---|---|---|
| Apply for Financing | Start your auto loan application online | Apply now |
| Finance Center | Learn about financing options | Visit the Finance Center |
| Shop By Payment | Find vehicles that fit your monthly budget | Shop by payment |
| Value Your Trade | See how much your car is worth | Value your trade |
| Track Vehicle Value | Keep an eye on what your vehicle is worth | Track your vehicle's value |
| Service & Parts Financing | Pay over time for service and parts | Learn more |
| Military Offer | Special savings for military customers; see page for current details | Military Offer |
| College Grad Program | Special savings for recent grads; see page for current details | College Grad Program |
Final financing terms, offer eligibility, and trade values are confirmed by our team. Call Sales at 859-251-6455 with questions.
Can I apply for financing online?
Yes. You can apply for financing online before you visit, and our Finance Center explains your options.
How much car can I afford?
Use our Shop By Payment tool to find vehicles that fit your monthly budget before you shop.
How do I find out what my trade-in is worth?
Use our Value Your Trade tool to see how much your car is worth and apply it toward your next purchase. You can also track your vehicle value over time.
Do you charge a documentation fee?
Yes. We charge a $699 documentation fee on vehicle purchases, and it's already included in our advertised Gates Price, so the price you see online is the price before tax, title, and registration. The fee covers the work of completing your sale: preparing and processing your title and registration with the state, handling your contract and finance paperwork, meeting federal and state record-keeping requirements, and securely storing your documents. It's charged by the dealership, not by the state.
Do you offer military or college grad programs?
Yes. See our Military Offer and College Grad Program pages for current details.
Service & Parts
What service and parts departments does Gates Honda have?
We have a full service department, an Express Service department, a parts and accessories department, and tire service. The chart below compares each one.
| Service Department | Express Service | Parts & Accessories | Tires | |
|---|---|---|---|---|
| What it handles | Maintenance and repairs by Honda-certified technicians using genuine OEM parts, with a multi-point inspection included with all services | Quick services with no appointment needed, such as oil changes, brake pads, battery testing, tire rotations, filters, and wiper blades | Genuine Honda parts and accessories, plus a Parts & Gear Boutique | Tire patches, rotations, balancing, and new tires |
| Hours | Mon-Fri 7:30 AM-6:00 PM, Sat 8:00 AM-1:00 PM | Service hours | Mon-Fri 7:30 AM-6:00 PM, Sat 8:00 AM-1:00 PM | Service hours |
| How to start | Schedule service | Express Service | Parts department Accessories | Tires department |
| Learn more | Why service here | Service & parts specials | Service & parts specials | Service & parts specials |
Service and parts hours: Mon-Fri 7:30 AM-6:00 PM, Sat 8:00 AM-1:00 PM. Service: 859-374-8127 | Parts: 859-695-2648.
What services and maintenance does Gates Honda offer?
Our service department offers a full range of maintenance and repairs, including oil changes, brake service, battery service, tire service, wheel alignments, transmission service, HVAC and A/C service, fluid and filter replacement, and check engine light diagnosis. Every service is performed by Honda-trained, certified technicians following Honda-approved procedures, and a multi-point inspection is included with all services. Schedule service online or call 859-374-8127.
Is Gates Honda's service department open on Saturdays?
Yes. Our service and parts departments are open Saturday from 8:00 AM to 1:00 PM. Weekday hours are Monday through Friday, 7:30 AM to 6:00 PM, and we're closed on Sunday.
Do I need an appointment for Express Service?
No. Our Express Service department handles qualifying services without an appointment, including oil changes, brake pad replacement, battery testing, tire rotations, filter replacements, and wiper blades. For other services, schedule online or call 859-374-8127.
What amenities does your service department offer?
Complimentary amenities include a courtesy transportation shuttle, free Wi-Fi, complimentary coffee, a comfortable waiting area with flat screen TVs, business workstations, vending machines, and a children's play area. Every service also includes a complimentary multi-point inspection.
Can I buy Honda parts for DIY maintenance?
Yes. Our parts department carries a full range of genuine Honda components and accessories, and our Parts & Gear Boutique has more. Visit our accessories department page to learn more.
Does Gates Honda handle recalls?
Yes. Visit our Recall Department page, then schedule service if your Honda needs recall work.
Can I pay for service over time?
Yes. Learn about Service & Parts Financing before your visit.
Honda Hybrids
Does Gates Honda sell hybrids?
Yes. We sell the Civic Hybrid, Accord Hybrid, and CR-V Hybrid. Browse our new inventory to see what's in stock.
Do you have fuel-efficient used vehicles?
Yes. Our Shop Vehicles Over 35 MPG page shows used vehicles rated over 35 MPG.
Why Buy From Gates Honda?
At Gates Honda, we believe buying a car should be an enjoyable experience, and we're committed to treating every customer like family. As a 4th-generation family-owned dealership and part of the Gates Auto Family, a family business since 1915, we offer a friendly, transparent, hassle-free experience from start to finish. We're a Honda President's Award winner, Gates Auto Family owner Steve Gates was Kentucky's 2021 TIME Dealer of the Year nominee, and our family gives back through the Secret Families Christmas Charity in Madison County. After the sale, our certified technicians keep your Honda running with genuine Honda parts.